Laboratory Quality Management

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Courses - May 2026

Level 1

Course details

Technical Communications
COMM8740

Description:

This course provides an introduction to technical communication principles and practices. Participants will learn how to effectively communicate technical information to various audiences, including non-technical stakeholders. The course covers topics such as technical writing, editing, and formatting, as well as document design and usability. Participants will also learn how to create technical reports, proposals, and user manuals and deliver effective oral presentations. Through practical exercises and case studies, participants will gain the skills and knowledge necessary to communicate complex technical information clearly and concisely. This course is ideal for engineering, science, information technology, and technical sales professionals.

  • Hours: 42
  • Credits: 3
  • Pre-Requisites:
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Conestoga 101
CON0101

Description: This self-directed course focuses on introducing new students to the supports, services, and opportunities available at Conestoga College. By the end of this course, students will understand the academic expectations of the Conestoga learning environment, as well as the supports available to ensure their academic success. Students will also be able to identify on-campus services that support their health and wellness, and explore ways to get actively involved in the Conestoga community through co-curricular learning opportunities.
  • Hours: 1
  • Credits: 0
  • Pre-Requisites:
  • CoRequisites:

Project Leadership and Team Management
MGMT8735

Description:

This course provides the practical knowledge to prepare for starting and completing a project successfully. It will cover the components and tasks related to complex projects that often involve multiple functional teams and departments. You will explore how the knowledge areas of the Project Management Body of Knowledge (PMBOK® Guide) are applied during each phase of a project's life cycle as well as the processes related to successful project management. An overview of status reporting and the use of MS Project will be covered. This knowledge will help establish priorities and effectively manage your projects. It will be of particular interest to those students who have a long-term goal of attaining the Project Management Professional (PMP)® designation certified by the Project Management Institute.

  • Hours: 42
  • Credits: 3
  • Pre-Requisites:
  • CoRequisites:

ISO Quality Systems 1
QUAL8580

Description:

As one of two courses in ISO quality systems, this course provides a comprehensive overview of the ISO Quality Management System (QMS) standards and quality management principles. Students will gain an understanding of the ISO 9001 standard and learn how to implement and maintain a quality management system in their organization. The course covers quality policy and objectives, risk management, process mapping, and measurement and analysis. Students will also learn about the role of internal and external auditing in maintaining a QMS and the importance of continual improvement. Through practical exercises and case studies, participants will gain the skills and knowledge necessary to implement an ISO QMS in their organization successfully.

  • Hours: 56
  • Credits: 4
  • Pre-Requisites:
  • CoRequisites:

Quality Assurance/Quality Control Principles
QUAL8590

Description:

This course provides an in-depth understanding of quality assurance (QA) and quality control (QC) principles and their role in ensuring product and service excellence. Students will examine the differences between QA and QC and the importance of each in maintaining quality standards. The course covers quality planning, quality inspections, quality audits, and process control. Participants will also learn about statistical process control, quality metrics, and root cause analysis. Through practical exercises and case studies, participants will gain the skills and knowledge necessary to design and implement effective QA/QC programs that ensure customer satisfaction and continual improvement. The course is ideal for manufacturing, service industries, healthcare, and government professionals.

  • Hours: 42
  • Credits: 3
  • Pre-Requisites:
  • CoRequisites:

Introduction to Lean/Six Sigma
QUAL8600

Description:

This course provides a comprehensive understanding of Lean and Six Sigma principles and their role in improving organizational efficiency and reducing waste. Students will evaluate the history and evolution of these methodologies and their core concepts and tools. The course covers value stream mapping, process mapping, root cause analysis, and statistical process control. Participants will also learn about the DMAIC problem-solving methodology and Lean tools such as Kaizen and 5S. Through practical exercises and case studies, participants will learn to identify and eliminate inefficiencies, streamline processes, and drive continuous improvement. The course is ideal for manufacturing, service industries, healthcare, and government professionals.

  • Hours: 42
  • Credits: 3
  • Pre-Requisites:
  • CoRequisites:

Intermediate Statistics
STAT8100

Description:

This course provides an in-depth understanding of intermediate statistical concepts and their applications. Participants will learn to analyze and interpret data using inferential statistics, including hypothesis testing, confidence intervals, and regression analysis. The course covers probability distributions, sampling techniques, experimental design, and ANOVA. Participants will also learn to use statistical software such as SPSS or R to perform statistical analyses. Through practical exercises and case studies, participants will learn to design and conduct research studies, analyze data, and draw valid conclusions. This course is ideal for professionals in healthcare, social sciences, market research, and business analytics.

  • Hours: 42
  • Credits: 3
  • Pre-Requisites:
  • CoRequisites:

Level 2

Course details

Career Management
CDEV8132

Description: This course focuses on career management skills needed to navigate the evolving workplace. Students will evaluate their skills, attitudes, and expectations within their chosen careers and explore emerging trends in the workplace. Students will refine their networking strategies and create marketing documents to position them for success. Mock interviews will provide the opportunity for practice, feedback, and reflection as students prepare for future interviews. Students will explore communication strategies that support workplace success and advancement. By the end of this course, students will have created a personalized career management plan.
  • Hours: 28
  • Credits: 2
  • Pre-Requisites:
  • CoRequisites:

Advanced Human Resource Communications
COMM8750

Description:

This course provides an in-depth understanding of advanced human resource communication strategies and practices. Participants will learn how to effectively communicate with employees at all levels of an organization and manage communication during times of change. The course covers leadership communication, conflict resolution, and change management. Students will also learn about the role of communication in employee engagement, performance management, and organizational culture. Through practical exercises and case studies, participants will gain the skills and knowledge necessary to develop and implement effective HR communication strategies that support business objectives. This course is ideal for future HR professionals, managers, and executives who wish to enhance their communication skills in the context of HR.

  • Hours: 42
  • Credits: 3
  • Pre-Requisites:
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Advanced Project Planning and Control
MGMT8400

Description: This course will cover advanced topics in project planning and control, which are either not covered or very briefly covered in the introductory Project Management course. Topics will focus on four main areas: project governance, procurement of goods and services, earned value management and project management software.
  • Hours: 42
  • Credits: 3
  • Pre-Requisites:
  • CoRequisites:

ISO Quality Systems 2
QUAL8610

Description:

As the second of two courses in ISO quality systems, this course builds on prior learning to provide an in-depth understanding of advanced ISO Quality Management System (QMS) principles and their application. Students will learn to design and implement effective QMS strategies, conduct risk assessments, and lead internal and external audits. The course covers process improvement methodologies, ISO 9001:2015 standards, and ISO 19011 auditing guidelines. Participants will also learn about emerging QMS trends such as Industry 4.0 and sustainable development. Through practical exercises and case studies, participants will gain the skills and knowledge necessary to drive continuous improvement, maintain compliance with ISO standards, and achieve organizational excellence. This course is ideal for future quality managers, auditors, and consultants who wish to advance their knowledge and skills in ISO QMS.

  • Hours: 56
  • Credits: 4
  • Pre-Requisites:
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Good Laboratory Practice (GLP) and Good Manufacturing Practice (GMP)
QUAL8620

Description:

This course provides a comprehensive understanding of Good Laboratory Practice (GLP) and Good Manufacturing Practice (GMP) principles and their role in ensuring product safety and efficacy. Students will learn about the regulatory requirements for GLP and GMP compliance and the principles and practices for documentation, quality control, and risk management. The course covers laboratory design and operations, calibration and validation, sample handling, and data integrity. Through practical exercises and case studies, participants will gain the skills and knowledge necessary to ensure compliance with GLP and GMP regulations, and to design and implement effective quality systems in laboratories and manufacturing facilities. This course is ideal for pharmaceutical, biotech, and food professionals.

  • Hours: 42
  • Credits: 3
  • Pre-Requisites:
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Lean/Six Sigma Capstone
QUAL8630

Description:

Building on the material covered in the introduction to Lean and Six Sigma, this course provides an opportunity for students to apply Lean and Six Sigma principles and tools to real-world problems in the state-of-the-art laboratories at Conestoga College. Students will work in teams to identify, analyze, and improve a process, product, or service using the DMAIC problem-solving methodology. The course covers project selection, team building, data collection, analysis, and control. Participants will also learn about project management tools such as Gantt charts and stakeholder analysis. Through hands-on application of Lean and Six Sigma concepts, participants will gain the skills and knowledge necessary to drive process improvement and achieve tangible results.

  • Hours: 56
  • Credits: 4
  • Pre-Requisites:
  • CoRequisites:

Applied Statistics
STAT8110

Description:

This course provides an in-depth understanding of statistical concepts and their applications in laboratory settings. Participants will learn to analyze and interpret laboratory data using statistical software such as R or SPSS. The course covers probability distributions, hypothesis testing, regression analysis, and quality control. Students will also learn about experimental design, sampling techniques, and data visualization. Through practical exercises and case studies, participants will gain the skills and knowledge necessary to design experiments, analyze data, and draw valid conclusions. This course is ideal for laboratory scientists, technicians, and analysts who wish to enhance their statistical knowledge and skills.

  • Hours: 42
  • Credits: 3
  • Pre-Requisites:
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Program outcomes

  1. Collect, analyze, and evaluate laboratory samples to optimize quality, product safety and minimize environmental impact in the fields of energy, biomaterials, cannabis and natural health products.
  2. Manage and apply work processes in compliance with environmental laws, legislation, regulations, and established policies/procedures to ensure safe and secure laboratory practices.
  3. Select and apply evidence-based practices for sustainability and innovation in the energy, advanced materials, cannabis, and natural health product industries when analyzing chemical compounds.
  4. Write, follow, validate, and optimize accurate quantitative and qualitative analyses using prescribed laboratory principles and procedures.
  5. Apply quality assurance and control protocols to ensure sample compliance remains within designated limits.
  6. Design, plan and manage projects to meet industry demands within the assigned budget, resources, and scope.
  7. Communicate scientific data from chemical laboratory procedures and statistical analysis effectively to all stakeholders.