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Courses - May 2026

Level 1

Course details

College Reading & Writing Skills
COMM1085

Description: This course introduces students to the reading, writing, and critical thinking skills needed for academic and workplace success. Students will analyse a variety of texts and apply the steps of planning, writing, and revising to produce writing that meets the expectations of selected audiences and purposes. The course prepares students for college-level writing tasks, research, and documentation by asking them to produce clear, informed, and purposeful documents relevant to both academic and professional contexts.
  • Hours: 42
  • Credits: 3
  • Pre-Requisites:
  • CoRequisites:
  • Estimated required text and/or learning resource costs: No cost.

Conestoga 101
CON0101

Description: This self-directed course focuses on introducing new students to the supports, services, and opportunities available at Conestoga College. By the end of this course, students will understand the academic expectations of the Conestoga learning environment, as well as the supports available to ensure their academic success. Students will also be able to identify on-campus services that support their health and wellness, and explore ways to get actively involved in the Conestoga community through co-curricular learning opportunities.
  • Hours: 1
  • Credits: 0
  • Pre-Requisites:
  • CoRequisites:
  • Estimated required text and/or learning resource costs: No cost.

Information Technology Documentation Technologies
INFO1145

Description: Documentation is extremely important in the Information Technology field and takes many forms including work instructions, network diagrams, and service desk scripts to name a few. This course introduces many of the common documents used in IT. The student will learn proper formatting techniques for these documents and create documents using advanced features of common productivity tools.
  • Hours: 42
  • Credits: 3
  • Pre-Requisites:
  • CoRequisites:
  • Estimated required text and/or learning resource costs: No cost.

Computer Systems Fundamentals
INFO1250

Description: Participants of this course will gain a fundamental knowledge of computer hardware and related theory, gaining skills to identify how computers work and differentiate various hardware devices, and understand how hardware and software work together. This course will also cover how to properly install peripheral devices and develop skills in troubleshooting and preventative maintenance.
  • Hours: 42
  • Credits: 3
  • Pre-Requisites:
  • CoRequisites:
  • Estimated required text and/or learning resource costs: No cost.

Computer Operations and Troubleshooting
INFO1255

Description: This course focuses on providing students with fundamental operations and troubleshooting skills using the Windows operating system in a Desktop environment and the Linux operating system. Virtualization/Cloud technologies will be introduced as part of the hands on practice during this course. Key concepts in computer operating systems, troubleshooting, and deployment will be discussed. This course will also develop customer communication for the IT technician for successful IT work with clients and other stakeholders. Concepts of operating system and application security are also introduced.
  • Hours: 56
  • Credits: 4
  • Pre-Requisites:
  • CoRequisites:
  • Estimated required text and/or learning resource costs: No cost.

Network Infrastructure I
INFO1385

Description: In this course the student will be introduced to broad networking concepts including protocols, topologies, transmission media and security, using hands-on examples of networking issues. The student will develop the knowledge to have meaningful dialogue regarding network technologies, and will begin to develop fundamental skills in configuring, supporting and troubleshooting network components and technologies.
  • Hours: 56
  • Credits: 4
  • Pre-Requisites:
  • CoRequisites:
  • Estimated required text and/or learning resource costs: No cost.

Information Technology Service Management Fundamentals
MGMT2205

Description:

This course contains practical exercises to reinforce standards, methodologies, and tool concept and technologies associated with the industry standards regarding IT Services. This course will reinforce the concept that each customer's interaction is unique and offers an opportunity to enhance the relationship with that customer. Communications and customer service skills will be re-enforced.

  • Hours: 42
  • Credits: 3
  • Pre-Requisites:
  • CoRequisites:
  • Estimated required text and/or learning resource costs: No cost.

Level 2

Course details

Career Success
CDEV1830

Description:

This dynamic career course offers a comprehensive exploration of essential skills and strategies required for career success. Students will learn to navigate the labour market effectively, conducting research to identify employment opportunities and potential employers that align with their career goals. They will also attain skills in writing professional self marketing documents, tailored to specific job opportunities. With a focus on interview preparation, students will participate in a range of simulated scenarios, learning to respond confidently and competently to various interview questions, enhancing their employability and interview performance. By the end of the course, students will emerge equipped with the skills and strategies needed to thrive in today's competitive job market.

  • Hours: 28
  • Credits: 2
  • Pre-Requisites:
  • CoRequisites:
  • Estimated required text and/or learning resource costs: $10.55

Applied Network and Security
INFO1435

Description: In this course the student will extend the knowledge and skills gained in the Network Infrastructure I course. Skills in network configuration, support and troubleshooting will continue to be built through extensive hands-on work in the lab. This course also features a heavier focus on network security.
  • Hours: 56
  • Credits: 4
  • Pre-Requisites: INFO1385 OR INFO1386
  • CoRequisites:
  • Estimated required text and/or learning resource costs: No cost.

Infrastructure Services Administration
INFO1555

Description:

This course introduces students to the fundamental concepts of managing network infrastructure services in a business environment. Students will learn how to set up and maintain essential services such as domain name systems (DNS), dynamic host configuration protocol (DHCP), file sharing, and user account management.Through practical exercises, students will gain experience configuring network services, troubleshooting common issues, and following best practices for system administration. By the end of the course, students will have a solid foundation in supporting and maintaining key IT infrastructure components.

  • Hours: 56
  • Credits: 4
  • Pre-Requisites:
  • CoRequisites:
  • Estimated required text and/or learning resource costs: Not available at this time.

Mobile and Messaging
INFO2260

Description:

This course will cover key messaging technologies critical to current business operations, covering both client and fundamentals of server side operations. Technologies relating to mobile computing will be introduced, including support, troubleshooting, and security.

  • Hours: 56
  • Credits: 4
  • Pre-Requisites:
  • CoRequisites:
  • Estimated required text and/or learning resource costs: No cost.

Windows Systems Infrastructure
INFO2375

Description: Administering Windows Server based systems is a key skill required in IT operations. In this course, students will gain fundamental knowledge and skills required to effectively manage Windows Server operating systems. Students will create user accounts, learn and practice correct use of access controls, permissions and policies. Fundamentals of core system services will be introduced including the use of industry standard scripting languages, and key concepts in computer server hardware and management.
  • Hours: 56
  • Credits: 4
  • Pre-Requisites: INFO1255 OR INFO1256
  • CoRequisites:
  • Estimated required text and/or learning resource costs: No cost.
Electives: General Education
Student must pass 1 Course(s), selected in the Student Portal from available course options

Please note:

Estimated required text and/or learning resource costs are based on the most recent available data through the Conestoga Campus Store.

Program outcomes

  1. Identify, install, and service the components of a typical business computer system using specific practices and procedures.
  2. Install, configure, and update operating systems and application software based on client needs.
  3. Build a local area network using hardware and software to connect systems together for the purpose of sharing data and resources.
  4. Identify methods used to provide effective IT network support and services to address user needs.
  5. Communicate technical information effectively using various forms of documentation to notify stakeholders of setup and/or repairs made to the infrastructure.
  6. Complete all work in compliance with relevant policies, practices, processes, and procedures.
  7. Solve problems typical in an IT infrastructure services setting relating to installation, monitoring and configuration using diagnostic and troubleshooting procedures.
  8. Utilize identified hardware and software to secure computer systems within a business infrastructure.
  9. Develop a strategy for professional improvement, currency and sustainable success in the field.