Computer Systems Technician - Information Technology Infrastructure and Services (Optional Co-op)

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Courses - January 2025

Level 1

Course details

Career Success
CDEV1830

Description:

This dynamic career course offers a comprehensive exploration of essential skills and strategies required for career success. Students will learn to navigate the labour market effectively, conducting research to identify employment opportunities and potential employers that align with their career goals. They will also attain skills in writing professional self marketing documents, tailored to specific job opportunities. With a focus on interview preparation, students will participate in a range of simulated scenarios, learning to respond confidently and competently to various interview questions, enhancing their employability and interview performance. By the end of the course, students will emerge equipped with the skills and strategies needed to thrive in today's competitive job market.

  • Hours: 28
  • Credits: 2
  • Pre-Requisites:
  • CoRequisites:

College Reading & Writing Skills
COMM1085

Description: This course introduces students to the reading, writing, and critical thinking skills needed for academic and workplace success. Students will analyse a variety of texts and apply the steps of planning, writing, and revising to produce writing that meets the expectations of selected audiences and purposes. The course prepares students for college-level writing tasks, research, and documentation by asking them to produce clear, informed, and purposeful documents relevant to both academic and professional contexts.
  • Hours: 42
  • Credits: 3
  • Pre-Requisites:
  • CoRequisites:

Conestoga 101
CON0101

Description: This self-directed course focuses on introducing new students to the supports, services, and opportunities available at Conestoga College. By the end of this course, students will understand the academic expectations of the Conestoga learning environment, as well as the supports available to ensure their academic success. Students will also be able to identify on-campus services that support their health and wellness, and explore ways to get actively involved in the Conestoga community through co-curricular learning opportunities.
  • Hours: 1
  • Credits: 0
  • Pre-Requisites:
  • CoRequisites:

Information Technology Documentation Technologies
INFO1145

Description: Documentation is extremely important in the Information Technology field and takes many forms including work instructions, network diagrams, and service desk scripts to name a few. This course introduces many of the common documents used in IT. The student will learn proper formatting techniques for these documents and create documents using advanced features of common productivity tools.
  • Hours: 42
  • Credits: 3
  • Pre-Requisites:
  • CoRequisites:

Computer Systems Fundamentals
INFO1250

Description: Participants of this course will gain a fundamental knowledge of computer hardware and related theory, gaining skills to identify how computers work and differentiate various hardware devices, and understand how hardware and software work together. This course will also cover how to properly install peripheral devices and develop skills in troubleshooting and preventative maintenance.
  • Hours: 42
  • Credits: 3
  • Pre-Requisites:
  • CoRequisites:

Computer Operations and Troubleshooting
INFO1255

Description: This course focuses on providing students with fundamental operations and troubleshooting skills using the Windows operating system in a Desktop environment and the Linux operating system. Virtualization/Cloud technologies will be introduced as part of the hands on practice during this course. Key concepts in computer operating systems, troubleshooting, and deployment will be discussed. This course will also develop customer communication for the IT technician for successful IT work with clients and other stakeholders. Concepts of operating system and application security are also introduced.
  • Hours: 56
  • Credits: 4
  • Pre-Requisites:
  • CoRequisites:

Network Infrastructure I
INFO1385

Description: In this course the student will be introduced to broad networking concepts including protocols, topologies, transmission media and security, using hands-on examples of networking issues. The student will develop the knowledge to have meaningful dialogue regarding network technologies, and will begin to develop fundamental skills in configuring, supporting and troubleshooting network components and technologies.
  • Hours: 56
  • Credits: 4
  • Pre-Requisites:
  • CoRequisites:

Level 2

Course details

Applied Network and Security
INFO1435

Description: In this course the student will extend the knowledge and skills gained in the Network Infrastructure I course. Skills in network configuration, support and troubleshooting will continue to be built through extensive hands-on work in the lab. This course also features a heavier focus on network security.
  • Hours: 56
  • Credits: 4
  • Pre-Requisites: INFO1385
  • CoRequisites:

Mobile and Messaging
INFO2260

Description:

This course will cover key messaging technologies critical to current business operations, covering both client and fundamentals of server side operations. Technologies relating to mobile computing will be introduced, including support, troubleshooting, and security.

  • Hours: 56
  • Credits: 4
  • Pre-Requisites:
  • CoRequisites:

Information Technology Service Management Fundamentals
MGMT2205

Description:

This course contains practical exercises to reinforce standards, methodologies, and tool concept and technologies associated with the industry standards regarding IT Services. This course will reinforce the concept that each customer's interaction is unique and offers an opportunity to enhance the relationship with that customer. Communications and customer service skills will be re-enforced.

  • Hours: 42
  • Credits: 3
  • Pre-Requisites:
  • CoRequisites:

IT Support Web Foundations
PROG1247

Description:

Students in this course develop the skills need to build and support static webpages. These include a facility with coding HTML, XHTML, and CSS, as well as the insertion of content such as graphics and video into webpages.

  • Hours: 42
  • Credits: 3
  • Pre-Requisites:
  • CoRequisites:

IT Support Programming Fundamentals
PROG1783

Description: The student will use a Graphical User Interface based programming language to develop programs to solve business problems. The programming concepts of data types, record structures, arrays, event driven processes and sequential files will be introduced. Particular attention will be paid to problem solving techniques such as pseudo code and flowcharting to design the logic of the program. The student will be introduced to techniques of desk checking, testing and debugging.
  • Hours: 70
  • Credits: 5
  • Pre-Requisites:
  • CoRequisites:
Electives: General Education
Student must pass 1 Course(s), selected in the Student Portal from available course options

Level 3

Course details

Co-op and Career Preparation
CEPR1020

Description: This series of modules will prepare students for job searching for their co-op work terms with the guidance of a Coop Advisor. Students will familiarize themselves with the co-operative education policies and procedures and will learn the expectations, rules, and regulations that apply in the workplace regarding social, organizational, ethical, and safety issues while developing an awareness of self-reflective practices. Students will reflect on their skills, attitudes, and expectations and examine available opportunities in the workplace. Successful completion of these modules is a requirement for co-op eligibility.
  • Hours: 14
  • Credits: 1
  • Pre-Requisites:
  • CoRequisites:

Database Systems
COMP1225

Description: This course introduces the student to the concepts of database management. The student will learn how to design, develop, and support basic database systems. This course will introduce the following topics: data types, table relationships, data normalization, entity relationship diagrams, table navigation, data entry control, and fundamental database administration skills
  • Hours: 56
  • Credits: 4
  • Pre-Requisites: INFO1385
  • CoRequisites:

Virtual Infrastructure
INFO2255

Description: Using virtualization/cloud technology applicable to industry, students will learn and practice fundamental skills in installing, configuring, operating, and troubleshooting virtual environments in IT.
  • Hours: 70
  • Credits: 5
  • Pre-Requisites: INFO1255
  • CoRequisites:

Windows Systems Infrastructure
INFO2375

Description: Administering Windows Server based systems is a key skill required in IT operations. In this course, students will gain fundamental knowledge and skills required to effectively manage Windows Server operating systems. Students will create user accounts, learn and practice correct use of access controls, permissions and policies. Fundamentals of core system services will be introduced including the use of industry standard scripting languages, and key concepts in computer server hardware and management.
  • Hours: 56
  • Credits: 4
  • Pre-Requisites: INFO1255 AND PROG1783
  • CoRequisites:

Linux Systems Infrastructure
INFO2380

Description: Linux continues to be prominent when deploying server systems making the ability to manage Linux based systems a key skill. Topics in this include package management, user, permission and policy management, and system service configuration. The use of scripting will also employed to automate configuration and administration.
  • Hours: 42
  • Credits: 3
  • Pre-Requisites: INFO1255 AND PROG1783
  • CoRequisites:

Project Management for Information Technology
MGMT2280

Description: It is widely recognized that effective project management is a crucial requirement for an Information Tecnnology project to succeed. Ensuring accurate project data and clear communications between all stakeholders is essential to ensure project success. In this course, students will learn project management fundamentals, interact effectively with teams and stakeholders participating in a project, communicate project progress and challenges encountered during project execution.
  • Hours: 42
  • Credits: 3
  • Pre-Requisites:
  • CoRequisites:
Electives: General Education
Student must pass 1 Course(s), selected in the Student Portal from available course options

Level 4

Course details

Co-op Work Term (Computer Systems Technician)
COOP2360

Description: This co-op work term will provide students with college-approved work experience in an authentic, professionally relevant work environment. Students will be provided the opportunity to connect theory and practice by leveraging their academic training to develop a broad base of vocational skills. The practical applications of this work term will promote students’ awareness of key concepts and terminology in their field, cultivate their problem-solving and decision-making capabilities, encourage their development of professional autonomy and collaboration, and enhance their capacity to analyze and reflect on their demonstrated abilities in the workplace.
  • Hours: 420
  • Credits: 14
  • Pre-Requisites: CDEV1020 OR CEPR1020
  • CoRequisites:

Level 5

Course details

Network Infrastructure II
INFO2280

Description: This course builds on the knowledge and skills introduced in the Network Infrastructure I and Applied Networking and Security courses. The student will advance their development in areas of troubleshooting computer networks, routing and security. This course provides a greater focus on Wide Area Networking.
  • Hours: 56
  • Credits: 4
  • Pre-Requisites: INFO1430 OR INFO1435
  • CoRequisites:

Operating Systems and Systems Infrastructure II
INFO2290

Description: This course expands on the skills and knowledge gained in the Windows Server Infrastructure and Linux Server Infrastructure courses with further coverage into areas of directory and network services, further reinforcement of programming tools for systems administration, and introduction to monitoring, and systems management/ automation. Further review of directory systems is also covered in this course
  • Hours: 56
  • Credits: 4
  • Pre-Requisites:
  • CoRequisites:

Advanced Cloud Infrastructure Administration
INFO2350

Description: This course builds on the skills and knowledge from Virtual Infrastructure course. Desktop Virtual Infrastructure and virtual infrastructure automation will be introduced. The student will also study, compare and evaluate the application of public cloud services.
  • Hours: 56
  • Credits: 4
  • Pre-Requisites: INFO2255
  • CoRequisites:

Information Technology Project
INFO2390

Description: The ability to plan, manage and execute a project in Information Technology is a major requirement. In this course, students will complete a major project that involves a high degree of investigation and research. Presentation, communication and project management skills will be reinforced.
  • Hours: 56
  • Credits: 4
  • Pre-Requisites: INFO1435 AND INFO2255 AND INFO2375 AND INFO2380 AND MGMT2280
  • CoRequisites:

Emerging Technologies in Information Technology
INFO2400

Description: Changes occur in the Information Technology field increibly rapidly, presenting majpr challenges in maintaining currency. This course will engage the student to investigate current and emerging IT technologies with their professor. This is intended to be an advanced exploration of technologies extended from previous learning, including technology solutions, proof of concepts, white papers, and similar information.
  • Hours: 42
  • Credits: 3
  • Pre-Requisites: INFO1435 AND INFO2255 AND INFO2375 AND INFO2380
  • CoRequisites:
Electives: General Education
Student must pass 1 Course(s), selected in the Student Portal from available course options

Program outcomes

  1. Identify, analyze, develop, implement, verify and document the requirements for a computing environment.
  2. Contribute to the diagnostics, troubleshooting, documenting and monitoring of technical problems using appropriate methodologies and tools.
  3. Implement and maintain secure computing environments.
  4. Implement robust computing system solutions through validation testing that aligns with industry best practices.
  5. Communicate and collaborate with team members and stakeholders to ensure effective working relationships.
  6. Select and apply strategies for personal and professional development to enhance work performance.
  7. Apply project management principles and tools when working on projects within a computing environment.
  8. Adhere to ethical, legal, and regulatory requirements and/or principles in the development and management of computing solutions and systems.
  9. Assist with the implementation of computer systems and cloud solutions.
  10. Install, configure, troubleshoot, maintain, upgrade and decommission information systems infrastructure for a secure computer systems environment.
  11. Automate routine tasks using scripting tools and programming languages.
  12. Install and monitor a database management system in response to specified requirements.
  13. Provide technical support for information system infrastructure that aligns with industry best practice.
  14. Deploy, troubleshoot and secure network systems and infrastructure services using industry best practices to support information technology infrastructure in response to business requirements.